Waters.co.nz Terms & Conditions

Date of last revision December 2021

Waters NZ range is extensive and is constantly being added to.  The items online do not cover the entire range so don’t hesitate to call us and further information will be sent to you.


All prices shown on this website are in New Zealand dollars and include GST. Because  we are based in New Zealand and have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed, the price advertised might not be the exactly same price charged to the credit card account due to exchange rate fluctuations. 

*Free delivery for oders over $249 does not include whole house filtration systems. 

Product Availability

Due to movement of stock not all items are always available. Waters co nz Ltd endeavours to update the website with any out of stock items but occasionally orders are received before this time. You will be contacted as soon as possible with an approximate delivery date and to offer a refund if this delay is not acceptable.

Online Promotions

The Promoters decisions will be final. No correspondence concerning any decision made by the Promoters will be entered into. The Promoter reserves the right to amend, suspend or terminate any online promotion and terms and conditions at any time.
Any questions relating to on promotions should be referred to
The Promoters, c/- Waters Co New Zealand.

Credit Card Purchasing

Purchasing online with your credit card is a very convenient way of shopping. Simply fill in your details and the purchase will be billed to your account. – We accept all major credit cards –  VISA, MasterCard, Bankcard, Diners, American Express and Farmlands card. – The online payment system is completely secure – all of your credit card details are encrypted.

Gift Vouchers

Waters NZ Ltd offer gift vouchers in all denominations – these can be purchased online or in person. If you have received a Waters NZ Ltd Gift Voucher you can redeem it by buying a Waters product, either online or at our store.

Gift Wrapping

Waters NZ offer gift wrapping and a gift card complimentary with any order. Please check when you order a product if you would like this service.


At the end of the online transaction you will be presented with a receipt number. You will also be sent an email confirming this receipt number and estimated delivery date as soon as your order has been finalised.

Offline Payment

If you prefer not to purchase online, that’s fine. Please just fax or phone us your details. Please ensure you provide a full description noting code and if relevant size and color and all contact and delivery information.   The fax in New Zealand is 64 4 233 8834.


Waters NZ Ltd has a exchange policy which is, if you are not happy with your purchase Waters NZ may exchange your product with another product of your choice providing the product is still in new condition (unopened). The customer will always have to pay the freight and the price difference if the product purchase is greater than the amount in the first instance or purchase.

Goods sold on a door to door basis may be returned within seven days, and or any goods which are deemed to have manufacturers defeat or fault will be exchanged or may be refunded. This is the only time refunds will be offered, or where we are obligated to refund under the consumers guarantee act 1993.

Your comments

Waters NZ Ltd are always delighted to hear your views, either on the products or any aspect of the service. New Zealand telephone 64 4 233 8844 or email us using the contact form on this site.